Question 1

What is Fivo Enterprise?

Accepted Answer

Fivo Enterprise is the advanced plan for large organizations. It includes dedicated infrastructure, 99.99% uptime SLA, on-premise deployment, SSO/SAML, unlimited team seats, audit logs, white-glove onboarding, and a dedicated account manager. Custom pricing based on volume and requirements.

Question 2

What SLA does Fivo Enterprise offer?

Accepted Answer

99.99% uptime SLA with financial credits for any downtime below that threshold. This translates to less than 4.3 minutes of downtime per month. Critical incident response in under 1 hour.

Question 3

Can Fivo be deployed on-premise?

Accepted Answer

Yes. Enterprise customers can deploy Fivo in their own VPC, private cloud, or air-gapped environment. Full feature parity with the cloud version. Nothing leaves your infrastructure.

Question 4

Does Fivo Enterprise support SSO?

Accepted Answer

Yes. SAML 2.0 and OpenID Connect. Works with Okta, Azure AD/Entra, Google Workspace, OneLogin, PingFederate, and other identity providers. Automatic user provisioning via SCIM.

Question 5

How many team members can use Fivo Enterprise?

Accepted Answer

Unlimited seats. Role-based access control (RBAC) with Admin, Developer, Viewer, Billing, and custom roles. Team management dashboard with audit logs for all actions.

Question 6

What compliance certifications does Fivo have?

Accepted Answer

SOC 2 Type II (annual audit), GDPR compliant (DPA available), HIPAA compatible (BAA available), ISO 27001 (in progress). On-premise deployment available for additional compliance requirements.

Question 7

How does Enterprise pricing work?

Accepted Answer

Custom pricing based on query volume, deployment type (cloud vs on-premise), SLA level, support requirements, and contract length. Volume discounts for annual commitments. Contact sales for a tailored quote.

Question 8

How much do enterprises save with Fivo?

Accepted Answer

Average Enterprise customer saves $45,000+/month. Teams spending $50,000+/month on AI APIs typically reduce to $500-$5,000/month. Total customer savings exceed $4.8M.

Question 9

Is there an Enterprise proof-of-concept?

Accepted Answer

Yes. 30-day POC with dedicated infrastructure, white-glove onboarding by founding engineers, and full feature access. If you do not see measurable savings, you owe nothing.

Question 10

What support does Enterprise include?

Accepted Answer

Dedicated Slack channel, phone support, named account manager, 1-hour critical response SLA, quarterly business reviews, custom integration support, and white-glove onboarding.

Question 11

Does Fivo Enterprise include dedicated infrastructure?

Accepted Answer

Yes. Isolated compute, dedicated database, separate network. No resource sharing with other customers. Custom scaling based on your workload patterns.

Question 12

Can Fivo handle enterprise-scale traffic?

Accepted Answer

Yes. Enterprise infrastructure handles 10M+ queries/day with auto-scaling. Custom capacity planning for burst traffic. Sub-5ms optimized responses maintained at scale.

Question 13

Does Fivo Enterprise support multi-region?

Accepted Answer

Yes. Deploy in US-East, US-West, EU-West, AP-Southeast, or any AWS/GCP region. Multi-region deployments for global teams with geo-routing to nearest Fivo instance.

Question 14

What audit and logging features are included?

Accepted Answer

Comprehensive audit logs for all admin actions, API key changes, configuration updates, and team changes. Export to Splunk, Datadog, or your SIEM. Retention configurable up to 7 years.

Question 15

Does Fivo Enterprise support BYOK (Bring Your Own Key)?

Accepted Answer

Yes. Enterprise customers can provide their own encryption keys for data at rest. AWS KMS and GCP KMS integration available. Full control over your encryption lifecycle.

Question 16

Can Fivo replace our existing AI gateway?

Accepted Answer

Fivo can replace or complement existing gateways. It provides cost optimization, smart model selection, provider fallback, and basic gateway features (rate limiting, auth). For advanced gateway features (canary deploys, request hedging), it works alongside tools like Portkey or Kong.

Question 17

How long is the Enterprise contract?

Accepted Answer

Annual contracts are standard with volume discounts. Monthly Enterprise is available at a premium. Multi-year contracts (2-3 years) unlock additional discounts. 30-day POC before commitment.

Question 18

Does Enterprise include custom model routing rules?

Accepted Answer

Yes. Enterprise customers can define custom routing rules: specific models for specific use cases, cost caps per team, quality thresholds per endpoint, and priority routing. Plus automatic optimization across all rules.

Question 19

Can different teams within our organization have separate configurations?

Accepted Answer

Yes. Enterprise supports multi-tenant configurations within one account. Each team or project can have its own API keys, model preferences, cost budgets, and usage dashboards while sharing the same Fivo infrastructure.

Question 20

How do we get started with Fivo Enterprise?

Accepted Answer

Contact sales at hello@fivo.live or through the website. A founding engineer will schedule a 30-minute call to understand your requirements, propose a solution, and set up a free 30-day POC with dedicated infrastructure.

Feature	Details
Uptime SLA	99.99%
Deployment	Cloud, on-premise, or hybrid
SSO	SAML 2.0, OIDC, SCIM
Compliance	SOC 2 Type II, GDPR, HIPAA
Team Seats	Unlimited
Queries	Unlimited (10M+/day capacity)
Support	Dedicated Slack, phone, 1hr SLA
Infrastructure	Dedicated, isolated
Avg Savings	$45,000+/month
POC	30-day free trial

Fivo Enterprise FAQ

Enterprise Features at a Glance